Refund Policy

1. Reservation Cancellations

  • Free Cancellation Period: Cancellations made more than 48 hours prior to the scheduled pick-up time are eligible for a full refund.
  • Late Cancellations: Cancellations made within 48 hours of the scheduled pick-up time will incur a cancellation fee equivalent to [X]% of the total reservation cost or [$X], whichever is greater.
  • No-Show Policy: If you fail to pick up the vehicle at the scheduled time without prior notice, no refund will be issued.

2. Modifications to Reservations

  • Changes to Rental Dates or Times: If you modify your reservation and reduce the rental duration, a partial refund may apply depending on the revised booking. Any modifications must be made at least 24 hours before the pick-up time.
  • Upgrades or Extensions: Additional charges for upgrades or extensions are non-refundable once confirmed.

3. Early Returns or Late Pick-Ups

  • Early Returns: No refunds are provided for returning the vehicle before the scheduled drop-off date.
  • Late Pick-Ups: The vehicle will be held for up to [X] hours after the scheduled pick-up time. No refund is provided for unused rental time if you pick up the vehicle late.

4. Rental Rejections

  • Vehicle Rejections: Refunds will not be issued if you fail to provide required documentation (e.g., valid driver’s license, credit card, or identification) or do not meet the rental terms at the time of pick-up.
  • Damage or Policy Violations: Refunds are not provided if the rental agreement is terminated due to misuse, policy violations, or vehicle damage caused during your rental.

5. Refund Processing

  • Refund requests are processed within 7-10 business days after the eligible cancellation or return request is approved.
  • Refunds will be issued to the original payment method used at the time of booking. Processing times may vary depending on your financial institution.

6. Special Promotions & Non-Refundable Rates

  • Reservations made under special promotions or non-refundable rates are not eligible for refunds or cancellations unless explicitly stated in the terms of the promotion.

7. Force Majeure

  • If your reservation is affected by unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions), you may be eligible for a refund or rescheduling at our discretion.

For further assistance with cancellations, modifications, or refund inquiries, please contact our Customer Support Team at [insert contact details].